1) Contract Pulling Out Right.
Demetz-Patrick.com – Via Dursan 37, Santa Cristina di Val Gardena, Bolzano, Italy.
The written communication can also be sent by fax within the same 10 working days to +39 0471 790200, provided that it is confirmed by a registered letter with advice of receipt within the next 48 hours. The communication shall contain the codes of the products you intend to return and the indications concerning refund modes of borne expenses (bank transfer, money order etc.) and possible bank data. The articles shall be returned intact and in perfect conditions to the same address utilized for the registered letter. As the goods will be received and checked, Customer will be credited with the cost of returned articles.
2) Order irrevocability.
3) Prices and transport.
4) Acceptance and delivery terms and conditions.
5) Purchaser's complaints.
Demetz-Patrick.com will check in a reasonable time the matter and in case the complaint is well-grounded, they will provide replacing the missing or damaged parts sending new ones to the Purchaser.
7) Product improvements and technical updating.
Demetz-Patrick.com reserves the authority to fill orders placed by the Purchaser by selling products being modified in order to improve their performance, technologic features or appearance.
Demetz-Patrick.com is not bound to modify products, which have previously been delivered to the Purchaser.
8) Returns of the goods.
9) Technical data of the products.
10) Disputes and place of jurisdiction.
The purchase orders to Demetz-Patrick.com are subject to the "solve et repete" principle as per art 1462 of the civil code. The applicable law is the Italian law. Place of jurisdiction is Bolzano (Italy).
Alternative dispute resolution pursuant to Art. 14 Abs. 1 ODR -VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at the following link: ec.europa.eu/consumers/odr/ . We are not obligated, neither willing to participate in a dispute settlement procedure before a consumer-arbitration-board.